Arrival time

The day of your arrival, the owner will be waiting for you at the apartment to welcome , show you the apartment, give you the keys and inform you personally about all the details of it, you have to pay the remainded amount in cash and the refundable deposit as well.
We would request that in case of delay you would please phone the owner as soon as possible to avoid unnecessary waitings.
Chek-in will be done after 2pm in case other host leave the apartment the same day, in order to allow us enough time to leave the apartment in perfect condition for you.
A deposit of 150 € or 200 € will be ask for the owners to cover any damage in the apartment (payables cash in your check-in date) and refundables by cash in your check-out date if not damage in the apartment.

At you departure, it should be done before 12:00 . of the last day. This norm admits flexibility with the hour, in case there's no host incoming the same day. The deposit will be refunded in cash if there is not damage or incident in the apartment and you will give the keys to the owners or representatives.


Cancellations

If you cancels a reservation, there is a cancellation charge that will depend on the number of days before the beginning of the rental period:

-Cancellation less than 7 days from the start of the booking deduction of 100%.
-Cancellation more than 7 days from the start of the booking deduction of 50%.

Payment

The credit card details given us for any reason by phone to make reservations, have to be to accompany by a Fax or mail authorization or telling us that you will give this details by phone.
Once the tenant has paid the total amount to the owner this is not refundable in any case.
Only if we have this confirmation we will make the prepayments for you and we will confirm your reservation with the owner's details.When you pay the prepayment with our company you accept all our terms and conditions.

If Barcelona Tourist Apartments have to cancel any reservation due a problems with apartments booked by customers once they have made prepayments, Barcelona Tourist Apartments always is obligated to offer customers alternative accommodation with similar facilities at same prices even if this new apartments have high prices depending availavilities in every moment, if clients doesn't accept alternative accommodation offered, Barcelona Tourist Apartments will refund to clients their prepayment made .

If Barcelona Tourist Apartments can not offer you alternative accommodation once a client have made prepayment , Barcelona Tourist Apartments will refund you 100% prepayment without extra charge for clients.

Apartments Regulations

Please respect our neighbors - normal working people who need to get up early and go to work every day so please respect the noise levels in the stairwells as well as in the apartments.
Our customer have to respect the rules that pertain to the apartment and the community it belongs to. The apartment may not be used as a party space but that of an accommodation for sleeping, eating, relaxing, etc. We emphasize that you look at the rules thoroughly in order to avoid any future problems. We wish our customer have a good experience in Barcelona.

- Parties are not allowed.
- Silent hours: Monday - Friday 10 pm to 9 am,
- Saturday - Sunday 12 midnight to 10 am
- Respect the noise level when in the staircase.
- Please turn off the air-conditioning or lights if you leave the apartmentAll guests must treat the property and furnishings of the apartment with total respect. Likewise all guests must at all times be respectful of surrounding properties and other people in the building. Undue noise and unsocial behaviour will not be tolerated and will result in the guests being asked to vacate the property immediately WITHOUT COMPENSATION.

Number of Persons

The number of persons who may use the apartment may not exceed the number of persons allocated for each apartment, except for children under two years of age. Pets are only allowed where permission has specifically been granted.

In the event of any infringement of the aforementioned obligations, Barcelona Tourist Apartments at its sole discretion will be entitled to request the client to leave the apartment, and the client shall have no right to claim any type of compensation.

Complains

Barcelona Tourist Apartments shall not be liable for the breakage of the elevator or for any other inconveniences which are beyond his control. Notwithstanding the foregoing, Barcelona Tourist Apartments shall do its best efforts to remedy in a diligent manner any of such inconveniences. In principle, any of such inconveniences do not entitle the client to claim a reimbursement for the amounts paid unless the client is obliged to move him/her self to a hotel while the reparation works take place. In that event, Barcelona Tourist Apartments will reimburse the client with an amount equivalent to the rent paid for the days not occupying the apartment. Should the client have any query during his stay, the host will have to communicate such query to Barcelona Tourist Apartments prior to leaving the apartment FOR SUCH REASON. Queries made at the end of the stay will not be taken into consideration. In the event the client leaves the apartment without Barcelona Tourist Apartments being informed, the host shall loose all rights to claim a compensation. Only complains received by e-mail or fax will be in cosideration.

Responsability

Neither Barcelona Tourist Apartments nor its agent(s) shall be held liable for, and customer waives any claim against Barcelona Tourist Apartments and its agent(s) for any loss of or damage to property or injury to person caused by reason of any defect, negligence or other wrongful act or omission, of any other transportation company, lodging property, agency or any persons, rendering any of the services included in the stay at a Barcelona Tourist Apartments property. In no event shall any party be liable for consequential damages. In the event the services or accommodations described in the corresponding Barcelona Tourist Apartments collateral cannot be provided due to delays or any other reason beyond the control of Barcelona Tourist Apartments, will exercise all reasonable efforts to arrange alternative comparable services or accommodations. However, Barcelona Tourist Apartments will not be liable for, and customer hereby waives any claim against Barcelona Tourist Apartments, for any failure of performance by any other transportation company, lodging property, agency or any other third party providing services hereunder. Barcelona Tourist Apartments also reserve the right to change information published on the site at any time including rates, descriptions and photographs. Barcelona Tourist Apartments makes no warranty or representation about the fitness or suitability of any product or service advertised on its web site.